Advances in Banking Technology and Management: Impacts of - download pdf or read online

By Ravi V.

This booklet examines some of the myriads of technical and organizational components that impression prone administration, enterprise administration, hazard administration, and buyer dating administration, and provides examine to help the profitable implementation of linked supportive applied sciences

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Soteriou & Zenios, 1997) conceptualize service quality as exhibiting objective attributes along with perceptual ones, like waiting times, incident duration, and credit approval rates, but we are interested solely in the subjective interpretation of customers about bank performance, irrespective of attributes being somehow considered elsewhere directly measurable or not. More on service quality frameworks can be found in Chowdhary and Prakash (2005), and an interesting chronology of service quality research is available in Bexley (2005).

2002). SAN and information security in banking. School of Management, University of Buffalo, USA. K. (2005). A new fuzzy support vector machine to evaluate credit risk. IEEE Transactions on Fuzzy Systems, 13(6), 820-831. S. (2004). Detecting money laundering and terrorist financing via data mining. Communications of the ACM, 47(5), 53-55. S. (2003). Applying data mining in investigating money laundering crimes. In Proceedings of SIGKDD’03, Washington, DC. Section I Services Management  Chapter II Service Quality in Banks: What are the Factors Behind Performance and Customer Satisfaction?

88 The bank acts closely to the community, helping people to solve problems. 03 Table 9. Branch Item Performance The branch’s security doors work well and enable customers to get in and out easily. 35 The branch displays appropriate directions for the customers. 31 The branch is spacious. 17 The branch provides seats, water, coffee, and air-conditioner. 00 The branch has enough tellers for the customers. 39 The branch has enough space for the customers in its parking lot. 91 Table 10. Business and financial transactions Item There is a private room where you can do business with the manager.

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